Terms of service & privacy
The owner of the online shop www.naut-e.me (hereinafter referred to as the online shop) is OÜ Naute Creations (registry code 14619269), located at Pärnu mnt 131B, Tallinn, 11314 Estonia.
Term of sales contract and information about goods and prices
The sales terms apply to purchasing goods from the online shop. The prices of the products sold in the online shop are indicated next to the products. A fee for delivery of the goods is added to the price. The fee for delivery of the goods depends on the location of the buyer and the delivery method. The delivery fee is displayed to the buyer when the order is placed. Information about the goods is provided in the online shop next to the goods.
Placing an order
To order goods, the requested goods should be added to the shopping cart. To finalize the order, the required data fields should be filled in, and a suitable means of delivery chosen. The total price is then displayed on the screen, which can be paid via displayed payment options. The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop. If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 14 working days.
Delivery
Goods are delivered to the following countries: Estonia, Finland, Latvia, Lithuania. The delivery cost of the goodsis borne by the buyer and the respective price information is displayed next to the delivery method. In Baltic countries, parcels will normally arrive at the location specified by the buyer within 3-7 calendar days of entry into force of the sales contract. Outside Baltic countries, goods are usually delivered within 10 calendar days. In exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days. If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.
Right of withdrawal
After receiving the order, the buyer does not have the right to withdraw from the contract entered into with the online shop due to the nature of the goods as per subsection 53 (4) 4) of the Law of Obligations Act.
The right of withdrawal also does not apply if the buyer is a legal person.
If the buyer decides to return the goods, then any cost related to returning of the goods will be borne by the buyer, unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect item). Having received the returned goods, the online shop refunds the buyer the price of goods received from the buyer regarding the specific purchase on the basis of this contract immediately but no later than within 20 working days of receiving the goods given that the product has not been opened, is not damaged and has retained the original commercial appearance. If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the online shop and the online shop should cover the return cost, the online shop is not required to refund to the consumer the amount exceeding the cost of normal delivery. The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.
Right to file a complaint
In the event of a defect, the buyer has the right to contact the online shop no later than within 3 calendar days of receiving the goods by sending an e-mail to [email protected]. The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered. The online shop responds to the consumer’s complaint within 15 calendar days in writing or in a format that can be reproduced in writing. Direct marketing and processing of personal data The controller of the personal data is OÜ Naute Creations (registry code 14619269), located at Roopa tn 2a, Kuressaare, 93811 Estonia., e-mail [email protected]
Website Analytics and User Experience Improvement.
– Google Analytics: This tool helps us track user interactions on our website, allowing us to improve our service and content.
– Cookies: We utilize cookies to monitor user activity, which assists in optimizing our website’s functionality and your experience.
– Hotjar: This service is employed to understand how users interact with our web pages, aiming to improve user interface and experience.
The use of these tools is aligned with our goal to continually enhance our website’s user experience.
Which personal data are processed?
– name, phone number and e-mail address;
– delivery address; – bank account number;
– cost of goods and services and data related to payments (purchase history);
– customer support data;
– IP address;
– Social media accounts you manage (the ones you disclose).
For which purposes are personal data processed?
Personal data is used to manage the customer’s orders and to deliver goods. Purchase history data (date of purchase, goods, quantity, customer data) are used to put together an overview of the goods and services purchased, to analyse customer preferences and, among other things, for the purposes of resolving consumer disputes. The bank account number is used to reimburse payments to the customer. Personal data such as the e-mail address, telephone number and name of the customer are processed to handle any issues relating to the provision of goods and services (customer support). E-mail is also used in order to forward invoices and the telephone number is used to notify the customer about their goods arriving in the parcel locker. The IP address or other online identifiers of users of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.
Legal basis
The purpose of processing personal data is to fulfil the agreement entered into with the customer (managing the customer’s orders, delivery, returning goods and reimbursing payments). Personal data are processed in order to fulfil legal obligations (e.g. for accounting). The processing of personal data, i.e. the collection of purchase history data for the purposes of resolving potential consumer disputes, is necessary due to the controller’s legitimate interest.
The data are processed with the consent of the customer for the following purposes: Recipients of personal data Name, telephone number and e-mail address are forwarded to the transport service provider selected by the customer. If the goods are delivered by a courier, the customer’s contact details, as well as their address, are forwarded to the courier. As an outside service provider handles the accounting for the online shop, the personal data is forwarded to that service provider to perform the accounting operations. Personal data may be forwarded to IT service providers if this is needed to ensure the functionality of the online shop or to host data. While making a purchase, you have the option to subscribe to our news and mailing list. This option is pre-selected for your convenience. If you do not wish to receive such information, please uncheck the box.
Security and access to data
Personal data are stored in the servers of Bluehost, which are located in India, USA, UK and China. For a detailed description of the compliance please review Bluehost privacy policy here: https://newfold.com/privacy-center and here: https://newfold.com/privacy-center/addendum-ch-gdpr . Data may be forwarded to states whose level of data protection is sufficient according to the aforementioned documents. Personal data can be accessed by the staff of the online shop in order to resolve technical issues related to the use of the online shop and to provide customer support. The online shop applies the relevant physical, organisational and IT security measures in order to protect personal data from accidental or unlawful destruction, loss, amendment or unauthorised access and disclosure. Personal data are forwarded to processors (e.g. the transport service provider and data hosts) on the basis of contracts between the online shop and processors. Upon processing data, the processors are obliged to ensure the relevant safeguards in accordance with article 28 of the GDPR.
Access to and rectification of personal data
Personal data can be accessed and rectified via the online shop’s customer support. If a purchase is made without a user account, personal data can be accessed via customer support. If the request to access personal data has been submitted electronically, the information will also be provided via commonly used electronic means. Withdrawal of consent If personal data are processed with the customer’s consent, the customer has the right to withdraw their consent by making relevant changes by notifying customer support via e-mail.
Storage
Personal data are erased upon requesting it from customer support, except for the personal data (purchase history) which are necessary for accounting or to resolve consumer disputes. In the event of disputes regarding payments and consumer disputes, personal data are stored until the claim is settled or the limitation period expires. The personal data in original accounting documents is stored for seven years. Restriction If the data is incorrect, incomplete, or processed unlawfully, the customer has the right to request the restriction of the processing of their personal data.
Objections
The customer has the right to submit objections regarding the processing of their personal data if they have a reason to believe that there is no legal basis to process their personal data. Erasure For the erasure of personal data, customer support should be contacted by e-mail at [email protected]. Requests for erasure are responded to within one month and the period of erasure is specified. The response to the request will also indicate which personal data will not be erased, on which legal basis and why.
Transfer
Requests to transfer personal data submitted via e-mail are responded to within one month. Customer support identifies the person and indicates which personal data is to be transferred.
Direct marketing messages
The e-mail address and telephone number are used to send direct marketing messages if the customer has consented to receive such messages. For clarity, performing a purchase is considered to be a consent. If the customer does not wish to receive direct marketing messages, they should contact customer support. Where personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time both to the initial and further processing of their personal data, including profiling related to direct marketing, by notifying customer support thereof via e-mail.
Resolution of disputes
Disputes concerning the processing of personal data are settled through customer support. The supervisory authority is the Estonian Data Protection Inspectorate ([email protected]). Resolution of disputes If a buyer has complaints regarding the online shop, they should send them via e-mail to [email protected]. If the buyer and the online store fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee.
The procedural rules can be examined and an application can be filed here: https://ttja.ee/tarbijavaidluste-komisjon. The Consumer Disputes Committee is authorised to resolve disputes arising from the contract entered into between the buyer and the online shop. The buyer’s complaints are reviewed by the Committee free of charge. The buyer may turn to the
Online Dispute Resolution platform of the EU: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET
